Sullivan

Schwab

more than a custodian

For a financial advisor, making the decision to go independent is a complicated process with many factors to consider. Among the most important decisions is where to custody your assets. We help convince these independent financial advisors to custody their assets with Schwab by communicating the value of the brand at each step of the decision process.

what we did

  • Positioning: division, product, service
  • Messaging platform
  • Visual identity
  • Website
  • Microsite
  • Advertising
  • Email marketing
  • Sales training
  • Functional communications
  • Event design
  • Sales presentations
  • Card design

Building a plan

There are plenty of financial advisors who have dreams of going independent. But the process to get there is daunting enough to make many of them stay in jobs they don't like. We worked with Schwab to create a plan for Schwab Advisor Services to help them achieve their independence.

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DecisionTrack℠:

Defining a multi-segment, multi-channel communications plan to move advisors through the decision-making process.

Making the decision

We worked with Schwab to refocus Schwab Advisor Services' prospect and engagement websites with messaging geared toward supporting advisors along their journey. We used public and proprietary demonstration sites as an opportunity to go into greater depth with tools and information that outlined the relationship advisors would have with Schwab on a day-to-day basis.

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Schwab Advisor Services public site:

Live on 10/28/2009.

Extending the brand to a new target

Schwab Advisor Services wanted to make their brand and their offer more relevant to advisor clients and prospects who serve the ultra-affluent. We helped develop a visual and verbal platform that aligned communications around a shared understanding of this higher net worth target opportunity.

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Schwab Family Office:

Adapting the brand for a sophisticated audience.

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Speaking the advisor's language.

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Helping retail investors make the right broker choice.

Results

Our long relationship with Schwab has helped contribute to their success, in part evidenced by the positive response to the Schwab Advisor Services prospect site and increase in site visits.

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